To help and accommodate our affected customers, Grand Subaru will be coming out to customer's residents to inspect their vehicle. We will be scheduling customers according to availability and time constraints. Please call Tom Hartigan at 630-414-8221 to schedule. Leave a Voicemail if no answer and someone will get back to you shortly.

As a reminder, not all vehicles recalled are affected and need repairs performed. After inspection, we will determine if your vehicle will have to be brought in for the proper repairs and we will schedule that accordingly. This visit to your residents is Grand Subaru trying to help make this process easier on you and help accommodate your needs and time.

IMPORTANT SAFETY RECALL

This notice applies to the VIN identified in the address section printed below.
Subaru Recall Campaign WTD-65
NHTSA Recall No. 16V-292
May 2016

    Dear Subaru Owner:

    This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
    SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2016 and 2017 model year Legacy and     Outback vehicles. You received this notice because our records indicate that you currently own one of these vehicles.


DESCRIPTION OF THE SAFETY RISK

The steering column in your vehicle may not have been manufactured to specification. An incorrect tool setting during the manufacturing process may have resulted in improper machining of one of the steering column shafts. If this condition exists, turning the steering wheel may have no effect on the direction of the wheels, increasing the risk of a crash.

Your vehicle is not safe to drive if this potential defect is present.

WHAT YOU SHOULD DO

Please contact your retailer (dealer) as soon as possible to make arrangements to have your vehicle towed to their facility, at no cost to you, and inspected. If the inspection determines that the defect is not present, the vehicle will be safe to drive. If the defect is found, the steering column will be replaced.

Please do not drive your car until it has been inspected and, if necessary, the recall repair has been performed.

If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.

For your convenience, your retailer will provide you a loaner or rental vehicle at no cost until your car has been repaired.

REPAIR

Subaru will inspect the lot number on the steering column in your vehicle to determine if it needs to be replaced. If replacement is necessary, a new steering column will be installed in your vehicle. The inspection and possible replacement will be performed at no cost to you.

HOW LONG WILL THE REPAIR TAKE?

The time to inspect the lot number to determine if your steering column needs to be replaced is approximately 10 minutes. If the steering column needs to be replaced, the repair will take approximately one hour. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select 'Customer Support,' then select 'Address Update' or 'Ownership Update' from the drop down menu.

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select 'Find a Retailer.'

For additional information, please go to: http://www.wtd65.service-campaign.com.

If you need additional assistance, please contact us directly:

    • By e-mail: www.subaru.com, Customer Support and select "Contact Us"

    • By telephone: 1-800-SUBARU3 (1-800-782-2783)

            Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET    
            Friday between 10:30 a.m. and 5:00 p.m. ET
            Saturday between 9:00 a.m. and 3:30 p.m. ET

    • By U.S. Postal mail:

            Subaru of America, Inc.
            Attn: Customer-Retailer Services Department
            P.O. Box 6000
            Cherry Hill, NJ 08034-6000